We ask patients to give us 24 hours notice to reschedule appointments. Late cancellations may be charged £20.
Patients who fail to turn up without any contact will be charged the full price for their missed appointment.
Under data protection law, you, as a patient of Kasper & Gray Chiropractic, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice
For the purposes of processing your personal data, under data protection law, Kasper & Gray Chiropractic are to be considered a data controller.
Kasper & Gray Chiropractic is registered with the Information Commissioners Office.
We record and use the following categories of personal data which include: name, address, email, telephone numbers, date of birth and health data relevant for treating you at our clinic.
Our lawful basis for storing and using this data is contract, legitimate interests and to comply with our legal obligations. We are obligated to store and use your health data as we are a recognised health care provider medicolegally.
We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our chiropractors.
Your personal data has been collected directly from you, via our new patient registration procedure and health information given to the practitioner. Occasionally, we also collect personal data from a third-party referrer such as a consultant or GP.
We only share your personal data with a third party with your explicit consent, where, for example we are co-managing your case with another healthcare professional or communicating with an insurer. On rare occasions there are circumstances where a solicitor may legally request details or treatment notes.
We will retain data on adults for a period of 8 years after your last treatment as this is a requirement of a registered Chiropractor in the UK.
We occasionally do emails with offers for existing patients and their friends and family or with changes and updates at the clinic, if you would prefer not to receive these please tell a member of staff who will ensure you are removed from the mailing list.
As we process your personal data, you have certain rights. These are a right to be informed, the right to access, a right of rectification, a right of erasure, and a right to restrict and object to processing.
Should your personal data under our control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.
You can contact the British Chiropractic Association if you have concerns about or wish to make a complaint about the way we are processing your data at firstname.lastname@example.org or alternatively our governing body the General Chiropractic Council email@example.com