Cancellation and Privacy Policy for Kasper & Gray Chiropractic

Cancellation Policy

We ask patients to give us 24 hours notice to reschedule appointments. Late cancellations may be charged £20.

Patients who fail to turn up without any contact will be charged the full price for their missed appointment.

Privacy Policy

What is a Privacy Notice?

Under data protection law, you, as a patient of Kasper & Gray Chiropractic, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice

Data Controller

For the purposes of processing your personal data, under data protection law, Kasper & Gray Chiropractic are to be considered a data controller.  

Kasper & Gray Chiropractic is registered with the Information Commissioners Office. 

We record and use the following categories of personal data which include: name, address, email, telephone numbers, date of birth and health data relevant for treating you at our clinic. 

Our lawful basis for storing and using this data is contract, legitimate interests and to comply with our legal obligations. We are obligated to store and use your health data as we are a recognised health care provider medicolegally.

We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our chiropractors. 

How We Obtained Your Data

Your personal data has been collected directly from you, via our new patient registration procedure and health information given to the practitioner. Occasionally, we also collect personal data from a third-party referrer such as a consultant or GP.

Sharing Your Personal Data

We only share your personal data with a third party with your explicit consent, where, for example we are co-managing your case with another healthcare professional or communicating with an insurer. On rare occasions there are circumstances where a solicitor may legally request details or treatment notes.

Retaining Your Personal Data

We will retain data on adults for a period of 8 years after your last treatment as this is a requirement of a registered Chiropractor in the UK.

We occasionally do emails with offers for existing patients and their friends and family or with changes and updates at the clinic, if you would prefer not to receive these please tell a member of staff who will ensure you are removed from the mailing list.

Your Rights

As we process your personal data, you have certain rights. These are a right to be informed, the right to access, a right of rectification, a right of erasure, and a right to restrict and object to processing.

  • You may request a copy of your data at any time. Please make such a request in writing or by email to the clinic, whose details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.
  • If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.
  • If you believe we should erase your data, please contact the clinic, whose details are shown above.
  • If you believe we are using your data in a way that you did not understand or agree to and wish to restrict such processing, please contact the clinic, whose details are shown above.
  • Where you have provided explicit consent for us to process your data you have a right to withdraw this consent at any time.

Data Breaches

Should your personal data under our control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish to Complain

You can contact the British Chiropractic Association if you have concerns about or wish to make a complaint about the way we are processing your data at ​​ or alternatively our governing body the General Chiropractic Council ​